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This digital universe presents a plethora of options, similar to an extensive store where users browse and shop. However, navigating this online space can be overwhelming and complex for many. What if we could have a bot integrated on these platforms to assist your customers?

Enter retail chatbots. These bots, leveraging advancements in AI and machine learning, offer a streamlined and user-friendly interface. They can assist in navigation, provide quick responses to customer inquiries, and personalize the user experience based on individual preferences.

By simplifying the digital journey, these bots not only enhance user engagement but also potentially boost website traffic and customer satisfaction. This technological integration marks a significant step towards making digital interactions more accessible and efficient in our increasingly online-centric world.

Pre-trained AI Agents/Chatbot

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Fashion
Furniture
Grocery

Generative AI & LLMs: Key Technologies Reshaping Retail Chatbots

The advancements in Generative AI and Large Language Models (LLMs) have been instrumental in revolutionizing retail chatbots. Due to these technologies, retail chatbots have become exceptionally smart, capable of performing tasks that were once thought impossible for such automated systems. These chatbots now exhibit a level of human-like intelligence, enabling them to handle complex customer interactions with ease and efficiency.

This remarkable evolution in chatbot capabilities, as highlighted in recent studies by Juniper Research, shows that AI-driven chatbots can understand and interpret natural language with greater accuracy, thus providing a more personalized and engaging customer experience.
Generative AI & LLMs: Key Technologies Reshaping Retail Chatbots
In fact, the application of AI in retail is expected to save up to $340 billion annually by 2024, attributed to reduced costs and increased sales. Furthermore, it’s anticipated that 65% of retail businesses will have some form of chatbot automation by the end of 2023. This new era of advanced AI-enhanced chatbots is not just transforming retail operations; it’s revolutionizing the way customers interact with brands, making shopping experiences more efficient, personalized, and satisfying, thereby significantly enhancing customer satisfaction and reducing the workload on human support staff.

Global Retail Analytics Market

Generative AI & LLMs: Key Technologies Reshaping Retail Chatbots

Rybo’s Generative AI Powered Smart Chatbot Solutions for Retail Sector

Rybo, an AI Business Unit of Streebo. leading Digital Transformation & AI Company has built an arsenal of pre-built chatbots for a variety of domains and industries including the retail sector. Our retail chatbots, powered by the latest Generative AI and Large Language Models like GPT on Microsoft Azure, IBM Watsonx, AWS SageMaker, Amazon Bedrock, Google PaLM & more offer an unparalleled blend of efficiency and personalization. Gone are the days of one-dimensional, script-based interactions.

Our chatbots powered by leading NLPs such as IBM Watson, Google DialogFlow, Amazon Lex, and Microsoft CLU are equipped to understand, adapt, and respond to individual customer needs, fostering a shopping experience that’s both engaging and highly tailored. For retailers, these chatbots are more than just customer service tools. They are versatile allies in managing complex inventories, streamlining supply chains, and reducing the scope for human error.

By partnering with open-source communities such as HuggingFace, Anthropic, and Cohere, our chatbots provide data-driven insights and empower retailers to make informed decisions, ensuring that every aspect of the retail operation is optimized for success. They come pre-integrated with a wide variety of E-commerce engines such as HCL Commerce, Shopify, Magento, SAP Hybris Commerce, Oracle Commerce, among others.
Rybo’s Generative AI Powered Smart Chatbot Solutions for Retail Sector

Top use cases of Retail Chatbots with Generative AI Capabilities

Offering continuous assistance for queries about products, order status, and return policies.

Offering individualized recommendations and advice, enhancing the shopping experience through personalization.

Extending support in various languages for a diverse, global customer base.

Efficient Return and Refund Processes
Streamlining return and refund procedures for an improved customer experience.

Responding to common employee queries regarding company policies, HR processes, or technical support.

Facilitating parts of employee training and onboarding processes.

Optimizing internal processes like data entry and order processing.

Monitoring and managing inventory levels to prevent overstocking or stockouts.

Automating stock management tasks to ensure optimal inventory levels.

Creating personalized marketing communications based on customer behaviors and preferences.

Analyzing customer feedback for strategic marketing planning.

Managing customer interactions on social platforms to strengthen brand presence.

Gathering customer feedback to identify areas for improvement and inform product development.

Business Benefits

Global Revenue Increase
McKinsey forecasts that generative AI technologies will boost global revenues by 1-2%, which translates to an increase of $400-660 billion annually, particularly within the retail and FMCG sectors. This highlights the substantial economic impact of integrating generative AI into retail operations

Customer Experience Improvement
A Salesforce survey indicated that 67% of consumers reported a better customer service experience when interacting with a Generative AI-powered retail chatbot. The speed and availability of chatbots contribute significantly to this improved experience.

A report by Capgemini revealed that organizations implementing AI in their customer-facing operations could expect an increase in sales conversions by up to 15%. Chatbots, by guiding customers through the sales funnel and providing instant assistance, play a crucial role in this uplift.

Reduction in Operational Costs
A study by McKinsey & Company found that organizations automating their customer service with Generative AI powered chatbots could see a reduction in operational costs by 25-30%.

Why Choose Us?

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Expertise in AI Technology
Leveraging the forefront of AI advancements, our retail chatbots integrate sophisticated technologies like GPT on Microsoft Azure, IBM’s Watsonx, AWS SageMaker, and Google PaLM, along with diverse open-source models from HuggingFace. This arsenal of advanced AI tools empowers our chatbots to deliver exceptionally intelligent and personalized interactions, significantly elevating the user experience.
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Superior Natural Language Processing (NLP)
Our AI-driven virtual assistants in retail are fortified with leading-edge NLP engines including IBM Watson, Microsoft Azure’s CLU, Google Dialogflow, and Amazon LEX. This superior NLP capability enables users to conduct a variety of tasks, access information, or initiate inquiries through intuitive natural language interactions.
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Omnichannel Integration
Our chatbot solution is designed for versatility, supporting deployment across a broad spectrum of channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype, and Email, along with voice channels like IVR, Amazon Alexa, and Google Home. Additionally, our bots are adaptable for integration on web platforms and mobile applications, ensuring a consistent and seamless user experience across all communication interfaces.
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Multimodal Interaction Functionality
We have equipped our retail chatbots with multimodal capabilities, facilitating user interaction via text, voice commands, and visual inputs. This flexibility allows users to engage with the chatbot in their preferred mode, enhancing the interaction quality.
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Robust Data Security and Privacy Measures
Our AI-powered conversational interfaces for retail prioritize stringent data security protocols, safeguarding sensitive customer information and transaction data.
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Advanced Multilingual Support
Our chatbots are designed with comprehensive multilingual support, accommodating over 38 languages. This feature enables effective communication with users in their native language, ensuring a smooth and inclusive user experience.
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Handling of Unstructured Data
Our conversational interfaces demonstrate exceptional proficiency in extracting and processing information from unstructured data sources such as emails, news articles, social media posts, logs, and public forums. Utilizing advanced natural language understanding, these chatbots are adept at analyzing and deriving valuable insights from various data formats.
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Seamless Backend System Integration
Our retail chatbots are engineered for seamless integration with your existing backend systems, including inventory management and order processing, and are compatible with major E-commerce platforms such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce. This integration ensures that our chatbots can provide accurate and timely information, contributing to an efficient and streamlined shopping experience for customers.
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Hybrid Customer Support with Live Agent Integration
Our AI-powered retail chatbots are complemented with live agent support capabilities, efficiently escalating complex inquiries to skilled human agents. This blend of automated and human assistance guarantees prompt and customized support, enhancing customer satisfaction.
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Flexible Deployment Models
Our pre-configured chatbots are designed for diverse deployment scenarios, whether on-premises or on leading cloud platforms like IBM Cloud, Microsoft Azure, AWS, or Google Cloud Platform. This flexibility allows businesses to select a deployment model that aligns best with their specific infrastructure and security requirements.

Pricing Model

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Acquire the product through a one-time upfront investment.


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Engage with our Bot on a consistent monthly subscription basis.


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Costs are determined by the bot’s actual interaction volume, ensuring you’re billed based on genuine utility and effective call deflection.
Pricing Model
Free-Trail

Are outdated retail interactions holding your business back?

Don’t settle for less – upgrade to the future with our Retail Chatbot. Experience unmatched automation and enhanced customer engagement.

From personalized shopping assistance to efficient query handling, see the difference with a 30-Day FREE Trial.

Contact us now to revolutionize your retail experience.
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